Refund Policy

Digital Product — No Refunds

Since the Soul Portrait is a digital product that is generated and delivered instantly, we do not offer refunds once the image has been generated and/or downloaded.

By completing your purchase, you acknowledge that you are purchasing a digital product and that the generation process begins immediately.

Technical Failures — Full Refund

If the image generation fails due to technical errors on our end and we are unable to deliver your Soul Portrait, you are entitled to a full refund.

To request a refund for a failed generation, please contact us at stellar.ai.app@gmail.com with your order details and we will process your refund promptly.

How to Request a Refund

If you believe you are eligible for a refund, please email us at stellar.ai.app@gmail.com with:

• The email address used for your order
• Date of purchase
• Description of the issue

We will review your request and respond within 2-3 business days.

Contact

For any questions about our refund policy, please contact us at stellar.ai.app@gmail.com.